Thursday, May 26, 2011

Webinar in archive and a little recording fix


DearREADERS and webinar attendees,
THANKS to those courageous souls who ventured into my "Setting up a Webinar" webinar last night. Your questions showed a keen interest in pursuing webinars as an education tool for your organizations.

Ol' Myrt here discovered a VERY  interesting anomaly, undocumented officially, but noted by GoToWebinar. I spent 45 minutes last night with tech support figuring out why I got a cryptic "TRANSCODING INITIALIZATION ERROR" the past two times I've recorded a webinar. (Earlier efforts were fine, the file transcoded perfectly after I ended the webinar, and everyone who has downloaded those files from my lulu.com store has been able to view the files.)


CONSEQUENCE
The result is that certain machines cannot read the file I've uploaded to lulu.com. This was seriously cutting into my revenue stream as I charge a nominal amount for the archived version of DearMYRTLE webinars to offset the cost of my GoToWebinar account.

HOW TO CAUSE THE PROBLEM
If one copies and pastes a webinar title (as I recommended during last night's webinar) when setting up a GoToWebinar.com event, your recording will fail to properly "transcode" (whatever that means!) I have copied and pasted from MS Word, where I create the text for my webinar description, etc. Unfortunately, Word has all sorts of additional code that goes along with a simple line of text that messes up the recording.

THE FIX
The fix for those "broken" files you have already recorded is found at http://support.gotomeeting.com/ics/support/default.asp?deptID=5641&task=knowledge&questionID=5289

AVOIDING THIS IN THE FUTURE
GoToWebinar recommends typing (not copying and pasting) the name of the webinar when creating a new webinar. A fellow webinar host suggests copying/pasting from Notepad as an alternative, but this wasn't mentioned during my tech support call last night.

ARCHIVE OF LAST NIGHT'S WEBINAR ABOUT WEBINARS
Ol' Myrt here has uploaded the recording of the "Setting Up a Webinar" webinar, and it is available here in case you  missed it!
 

Happy family tree climbing!
Myrt      :)
DearMYRTLE,
Your friend in genealogy.
Myrt@DearMYRTLE.com
http://blog.dearmyrtle.com/

3 comments:

  1. I was going to mention this during the webinar last night: If you're copying and pasting the description from Microsoft Word, make sure you do the "preview" and proofread it very carefully. As you noted with copying and pasting into the title field, Word adds a ton of extra code. Notoriously, Word uses something that looks like an apostrophe, but isn't one. This adds all sorts of extra characters. Notepad (for PC users) and TextEdit (for Mac users) are good alternatives.

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  2. Unfortunately, when setting up a webinar using GoToMeeting.com there is no "preview" or "view source."

    Thanks for your suggestions.
    Ol' Myrt :)

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  3. I thought there was a preview where you could look at the page before publishing it. No? In that case, make sure to look at the page after you publish it if you've copied anything from Word.

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