Sunday, July 17, 2005

Registration: 24 hours and no response

RE: Myrt is taking an Online Course for English Researchers

Yesterday I wrote to encourage participation in online classes at, the parent company of I've heard only good things about these classes, know several of the instructors personally, and trusted that the online registration process is secure and reliable. I must report, however, that I DID NOT receive my class "invitation" within the hour of payment for the course, as described on the website:

I then followed the directions from the website:
"If you do not receive your invitation within one hour of registration: Please email us at"

I did this at 7:36pm yesterday, a full eight hours after making my payment to process registration.

I was careful to follow the more specific instructions which state "When emailing customer support: Please include your name and e-mail address, the name of the class for which you registered, and the date the class begins. To ensure prompt attention, please include "Online Genealogy Training Class" in the subject line of your e-mail." IBID.

I have yet to hear from anyone at MyFamily/Ancestry about the situation. My questions are:
-- Did my payment not "go through?"
-- Is there a computer glitch on MyFamily's side?
-- Should the webpage be changed to explain that registration will be completed within the hour (except for weekends, or only between 9-5pm Mountain Time Monday through Friday?)

I will keep my readers posted.

Happy family tree climbing!
Myrt :)
6023 26th Street West PMB 352
Bradenton, FL 34207

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