Thursday, May 17, 2007

FamilySearch server overload to persist until Saturday

Users experience slow response and server error messages when using the IGI, the Family History Library Catalog or when invoking a global search of all databases

A big thanks to for forwarding this support response from shown here at the end of the blog. Michelle has been describing to Ol' Myrt some of the challenges she faced this past week when using and the IGI. I've experienced similar problems with global search and the FHLCatalog sections of

Can you imagine how much data is on the old hard drives that it literally takes DAYS to process the transfer of files to the new drives? Amazing. The LDS Church is reported to have only about 5 billion names online, with a total of 80 billion coming down the pike. See this morning's KSL-News blurb:

Myrt :)
Your friend in genealogy.

-----Original Message-----
Sent: Thursday, May 17, 2007 8:29 AM
Subject: Server

Dear Sister Michele Leonis Brooks,
Thank you for your
patronage of FamilySearch Internet. We are experiencing a temporary operational reduced rate and some associated difficulties with the program features; because you asked for the specifics, the following description may be helpful to ease your concerns:

FSI ( is continuing to limp along. It is believed that the slowness is related to the database storage device (SAN) operating at a reduced rate to protect the data. The SAN had a couple of drives fail two weekends ago, which have been replaced, during the past week to 13 days. It is actively re-populating the new drives and redistributing the data across the new and old drives. The combination of data redistribution and the SAN operating at a reduced protective rate have slowed it to the point to where it cannot keep up with requests during peak hours. The requests have been throttled by taking the site offline when the queue becomes excessive to allow it to recover. It is estimated that this may continue to be the case until around Saturday. It is hoped that the system will return to normal when the new drives have been fully reintegrated. We are hopeful this will be the case, but will have to wait until the site is recovered for confirmation.

Even today, the network computer systems show signs of being well on the road to full recovery. Please be patient while we work through the system difficulties, but do not hesitate to contact us, if you have additional questions or need further help; feel free to call the FamilySearch Support toll-free number 1-866-406-1830, or alternatively please reply specifically to this email by using the REPLY button on your browser and we will strive to provide further assistance.


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