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Tuesday, April 28, 2009

MyHeritage: Not to worry

NOTE from DearMYRTLE: As anticipated, Daniel Horowitz from MyHeritage wrote back nearly immediately to my previous blog entry “Help - Errors/Crash MyHeritage FTB”. This initial reply assures Desarai that her data is secure.

Hello Myrt and Desarai,
This email is just to clarify a few things and promise you more answers very shortly.

The first and most important thing is to assure you that Desarai's data is safe on her computer, even though the program crashed (which by the way has nothing to do with the website being down). All project data is stored in a folder named "MyHeritage" in "MyDocuments", so even if you delete the program, the data will still be there. IF you did a publish from the Family Tree Builder, then you have a back-up in our servers.

[Next Daniel gave my anxious reader a backdoor method for downloading a fix for her MyHeritage Family Tree Builder software, since the main MyHeritage website is down.]

As DearMYRTLE said before, we would love to "catch up" on the situation, but I understand that the concern of not seeing your data can be much bigger, so there is no problem if you just re-install the software. As soon as the program is re-installed it will detect the previous project you had.

If you have any problems or questions, do not hesitate to contact me directly at any time. ;-)

The last point I would like to answer here is the supposedly "weekly maintenance". This is just a very old hard-coded page, as you can see because of the "Beta" button and in the bottom of the image were it say "Copyright © 2005-2006 MyHeritage, Ltd." MyHeritage does not perform weekly maintenance and leave the users "hanging" for a few hours.

Right now I'm not at the office, as here in Israel (where we DON'T have our servers) is Independence Day (but I'm always on duty ;-). So it will take a little more time for me to get the rest of the answers.

I really hope Desarai issue will solve her software problems quickly, and that our servers will get back online very soon.

The complete answers to the questions will be on their way also very soon.

Thanks for your confidence and nice words about me.

Best regards
Daniel Horowitz
Genealogy and Translation Manager

MyHeritage Ltd.
Bnei Atarot 60991, Israel
Tel: 972-3-9702614
Fax: 972-3-9772473

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