Tuesday, April 21, 2009

READER'S FEEDBACK: How forthcoming IS Ancestry?

NOTE from DearMYRTLE: “Myrt’s Skype Friend” just now Skyped feedback regarding “How forthcoming IS Ancestry?" from an earlier posting today.

MSF said:
“Ancestry’s decision to remove the RootsWeb mailing list for Ancestry.com users was counter-productive and short sighted. Ancestry.com should not shut down any feedback mailing list and force feedback only through their approved message boards.

Cheshire Cat PR explanations don’t fit the bill. Members would appreciate Ancestry.com taking serious look at comments, pro and con; and then saying ‘There’s a kernel of truth to this - let’s do something.’

No point in letting Ancestry.com members continue to fall down the rabbit hole.

From my reading of genealogy mailing lists and blogs, and face-to-face discussions with fellow genealogists, several problems described by users of Ancestry.com have existed for years. I heard they hired someone to fix the Ancestry.com search engine, but nothing has really changed as far as I can tell. The look is different but not the out-of-context results.

If Ancestry.com is truly interested in improving their service, they will actively seek out issues to fix and actually FIX them.

On the positive side, Ancestry’s TV advertisements pull new genealogists into the study of family history. Also, Ancestry.com has a lot of quality content on the site. In my opinion, the price of an Ancestry.com annual subscription is reasonable. I equate the $299 annual fee to the cost of one meal out at an OK restaurant each month. And in some places, it is a meal for two.

All in all, Ancestry.com has a good product. Unfortunately, their corporate image masks this fact."

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